How to Choose the Right WFO Platform
When selecting a Workforce Optimization Platform, there’s more to consider than just the technical capabilities of the solution. You’re looking for a combination of technical, business, and operational capabilities that align with your company strategy and where you are in your WFO journey.
In this webinar, Waterfield Tech discusses “How to Select the Right WFO Platform,” and expands on how to align your technology, people, and business goals with the right Workforce Optimization Solution.
Included in the discussion:
- Identifying the right features to solve your challenges
- What information to prepare ahead of your first meeting
- Questions to ask when evaluating a WFO solution
- The key differences between the major players in the industry
Contact Center Problem-Solver
Gabe Harris has spent the last 4 years at Waterfield working with technology partners and customers (mostly retail and financial services) to solve contact center problems. Undefeated in "Duck Duck Goose" since 1996, Gabe likes LEGO sets, comics, video games, chess, and playing with his kids. He's also convinced he's Batman.
Workforce Optimization Lead
April has over 16 years of experience providing exceptional client experience in the area of Workforce Optimization. Utilizing her diverse knowledge, she collaborates with Waterfield's top clientele to align their end business goals with the proper tools and processes to address often complex challenges and provide ongoing guidance ensuring their success.