As IVA deployments are growing exponentially, it's estimated that spending on Enterprise Intelligent Assistant platforms and services will approach $5 billion by 2023

– Opus Research


The Opus Research Vendors That Matter series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support, business value, employee productivity & operational efficiencies, and transforming digital experiences.

Download the report and learn:

  • Why many bots and virtual assistants are never effectively built into the critical path of customer care

  • How IVR technologies are evolving to support your choice of AI engine without costly replacement of existing architectures 

  • Where leading firms, from top consulting organizations to legacy NLP providers, rank in providing result-driven AI solutions within the contact center



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