As IVA deployments are growing exponentially, it's estimated that spending on Enterprise Intelligent Assistant platforms and services will approach $5 billion by 2023
– Opus Research
The Opus Research Vendors That Matter series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support, business value, employee productivity & operational efficiencies, and transforming digital experiences.
Download the report and learn:
Why many bots and virtual assistants are never effectively built into the critical path of customer care
How IVR technologies are evolving to support your choice of AI engine without costly replacement of existing architectures
Where leading firms, from top consulting organizations to legacy NLP providers, rank in providing result-driven AI solutions within the contact center