The Opus Research Vendors That Matter series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support, business value, employee productivity & operational efficiencies, and transforming digital experiences.
Download the report and learn:
-
Why many bots and virtual assistants are never effectively built into the critical path of customer care
-
How IVR technologies are evolving to support your choice of AI engine without costly replacement of existing architectures
-
Where leading firms, from top consulting organizations to legacy NLP providers, rank in providing result-driven AI solutions within the contact center
